BOOKING CANCELLATION POLICY
Provided that you give at least 30 days’ notice, you may cancel your booking without any charge, except for a 3% administrative charge on the amount to be refunded.
After this period, there are no more refunds
We remind you that all communication must be made in writing for the cancellation to be effective.
BOOKING MODIFICATION POLICY
The booking arrival date can’t be changed.
In the event of early departure with respect to the initially contracted stay, 100% of the costs corresponding to the booking will be applied in full, with no refund permitted.
TO CONFIRM YOUR BOOKING
100% of the total amount of the booked services is required to confirm the booking.
Payment can be made by credit card via a link to a secure online payment gateway, or by making a transfer to our bank account. Should the latter be the case, the booking will only be confirmed upon receipt and verification of the transfer receipt.
AT THE START OF YOUR STAY
At check-in, the remaining amount of the total amount contracted will be required to be paid, and a charge will therefore be made to your credit card. If you do not have one, payment must be made in cash (subject to current transaction regulations) or by debit card.
The credit card provided, which must be in the guest’s name, will be used to guarantee all services, treatments or products requested before and/or during the stay at SHA Wellness Clinic, as well as the amount of any invoices that may be outstanding.
If you choose to pay by bank transfer, you will be required to notify the Booking Department in advance and make the transfer in a timely way, sending the corresponding proof of payment at least 48 hours before arrival, since the payment must be received in full before check-in.
Otherwise, payment by credit card, cash (subject to current transaction regulations) or by debit card will be required.
For international transfers, 4 business days’ notice is required, while 2 working days’ notice is required for domestic transfers.
Although payment of the full amount of the reservation is made in advance, a credit card will also be required upon arrival to guarantee any additional services or products that may be contracted during your stay.
DURING THE STAY
Upon arrival and after providing your credit card as a guarantee, you will be able to freely contract services and treatments up to a limit of €10,000, and you must clear your balance in order to continue contracting additional services until you reach these limits again. Please note that the account must be fully settled before check-out.
CHECK-OUT
Payment of the total amount due at the end of your stay may only be made by credit card, in cash (subject to current transaction regulations) or by debit card.
To be able to pay the outstanding amounts by bank transfer, the amounts must be received before departure, therefore, international transfers must be made 4 business days in advance, while the advance notice required is 2 business days for domestic transfers.
In any event, the transfer receipt must be presented to the Guest Service department, and the deposit must be verified before departure, for the payment to be considered valid.